May 16, 2016

(Dan) Hey folks! Welcome to DocTalk. Thanks for joining us today. Dr. Dan Thomson here with my friend and colleague, Dr. Nels Lindberg. As you can see we’re on location in Great Bend, Kansas, at the Animal Medical Center with a couple of special guests, Nash and MacKenzie Lindberg. We’re going to have a great show talking about how to take the focus off of you and on to your employees and how your employees can take focus off themselves to get through adversity and get the job done right.

Closed Captioning brought to you by AgriLabs, the Perfect Pairing of Performance and Value.

(Dan) Hey there and welcome to DocTalk, I’m Dr. Dan Thomson and I’m here with my good friend Dr. Nels Lindberg and we’re on location today. As you can tell, we’re in Great Bend Kansas. We’re at Animal Medical Center. Thanks for being on the show. (Nels) Glad to be here. (Dan) And we have couple of special guests here with us, Nash and MacKenzie Lindberg, and guys, how old are you? (Nash and McKenzie) Eight. (Dan) Eight? Well good, now some of the questions we had kind of getting ready for this, what is your favorite animal? (Nash/Mackenzie) A Jersey! (Nash/Mackenzie) Cat! (Dan) (laughs) We’d rehearsed about the jersey, folks, but if it’s a jersey, it’s a jersey. (laughs) (Nels) I don’t think it’s a jersey. He says it’s a jersey. (Dan) So now, the other question we have for the both of you is What are you going to do when you grow up? (Nash/Mackenzie) Either a farmer or a vet. (Dan) Either a farmer or a vet? (Nash/Mackenzie) Work at Papa Murphy’s. (laughs) (Dan) And you’re gonna work at Papa Murphy’s. We got some things rolling so we’ve got jerseys and veterinarian and farmers, and we got a cat owner at Papa Murphy’s. How life could get any better but that’s what our show is about today. (Nels) That’s right. (Dan) It’s about how things change and how things in our lives change, how we’ve got to look at our job and what we do. (Nash/Mackenzie) Teacher. (Dan) That’s right. (Nels) That’s right. Life changes as we get older and mature, hopefully mature, advance out of college or what-not, and you have children, you soon learn that maybe life isn’t about you anymore. We can all be greedy or selfish in many ways. It’s an advancement to get past that, that life isn’t about you anymore. Kids often help you better understand that it’s about them and, if you run a ranch or a feedyard or a farm and you have people that work for you, those people depend on your leadership to make sure they have a paycheck and mouths to feed. It’s not about you anymore; it’s about them. It’s about the animals. It’s about the crops that you raise and, once you make that transition in your mind, I think you’ll find great success. (Dan) And I see that transition, many times, of not only the people that are working with me but then how I change to serve others as you meet their family, as you understand that some of these decisions that seem real easy to make on paper, or real easy to make for a business proposition, really have a lifetime impact on the people that we’re dealing with day to day. (Nels) Yeah, it can be a happy medium and sometimes you know there are decisions that have to be made but then when you know families and when you’re giving them your all and you’ve got your heart and soul and you know them and you know their family, you know their wife, you know their kids, you know the activities they’re involved in, that decision can change. And if you don’t know their kids very well, you don’t take an active interest in their lives, then they may not stick with you very long. (Dan) Right. That’s another thing that we deal with day-to-day in farming and ranching as here we are with a thirty percent turnover rate annually and I would venture to guess that how you treat them as a professional probably has more to do with them staying with you or leaving than what you do on the paycheck. (Nels) Yeah, you know we talk communication and all those sort of things but above all, it’s about caring for people. (Dan) Absolutely, well we’re going to take a break. When we come back we’ll be here in Great Bend, Kansas, at the Animal Medical Center we have Nels, Nash and MacKenzie Lindberg. Thanks for joining us, more after these messages.

(Dan) Hey folks welcome back to DocTalk, Dr. Dan Thomson here with Dr. Nels Lindberg we’re at Animal Medical Center here in Great Bend, Kansas, and Dr. Nels has being talking about doing things such as the impact of how your life changes with the addition of family and how the impact of family can really have a profound impact on work. And so when you’re sitting here you have partners, you have technicians, you have office staff; talk a little bit about how you go about helping balance the business with the families. (Nels) Well, it’s going back to communication, it’s communicating with them and then beyond that it’s that work/life balance that’s hard and delicate to do especially if you’re a partner in an operation. But then you have those people that do work for you and are excellent team members. You have to figure out that balance because you can’t expect them to work 24/7 for you. If they’re working 24/7 for you they’re going to be exhausted then some things are going to happen. (Dan) Well, if they’re going to be exhausted, they’re going to exhaust their family because their family is not going to put up with it and I think that’s where you get back to the sometimes it’s more comfortable to get in that groove and just keep working and instead of taking that time to stop and say Hey, what am I neglecting? (Nels) Yeah so you lose one or the other, you either lose them as a team member from your place of employment or they lose their family. And when you have thoroughbreds or excellent people working for you, good cowboys, good farmers, that’s the last thing you want. And so you ask about us specifically here – we work very hard at trying to get people the time that they need and when it’s time to shut down we don’t want them hanging around here, we want them to get home with their families, spend time with their families but also even above that with this day and age and electronics, we can go home and be just glued to a digital screen and their kids can be glued to digital screen so when you do send your people home you want to challenge them to not just be at home and hanging out just glued to a phone or digital screen but be very intentional about spending quality time with your family. (Dan) Be in the moment. (Nels) Be in the moment, get off your phone; sure it’s hard for me, it’s hard for anybody but you have to prioritize that. (Dan) Yeah, and the other one is, I’ve always felt this, there is some people who generally say Hey, I can’t do this because I want to spend more time with my family but then if you’re going to use the I want to spend more time with my family then don’t go out and be playing golf with your buddies, truly focus on that. (Nels) Yeah, and I think it’s about communicating that to them, we want to work with you, we want you to be here, we want you to be with your family in your off time and when you’re in that off time we want you to be very intentional about and building those relationships with your family because they need you. And you’re not there a lot so when you are there, they really need you to be active and focus in their lives. (Dan) Absolutely. We’re going to take a break folks, then we’ll come back for more with Dr. Nels Lindberg here at Animal Medical Center in Great Bend, Kansas. Thanks for watching DocTalk, more after these messages.

(Dan) Hey folks, welcome back to DocTalk. Dr. Dan Thomson and Dr. Nels Lindberg. I’m at Kansas State University but today we’re in Great Bend, Kansas, at the clinic of Dr. Nels here at the Animal Medical Center located on McKinley right here in Great Bend. Great information, you always bring so much passion, leadership and you really focus; and I think we get so wrapped up in medicine, we get so wrapped up in our duties that we forget how to manage people, and without people, none of our operations move forward. (Nels) None of it happens because you can’t do it by yourself, and if you find yourself by yourself, you are in trouble. (Dan) Right. How do you get to that point? We’re talking about it’s not about you any more. Talk about some of the operations that you’ve worked with, whether it’s feedlots or cow-calf or whatever. (Nels) Well, with feedyards, I work with feedyards everyday so that’s what I’m intricately involved with. I see a lot of feedyards and management styles and sizes of feedyards and different numbers of employees, and kinds of employees and, for managers to be truly successful, and I don’t care if they want to manage a feedyard, a hog operation, a dairy, a farm, whatever owners; if they’re dealing with one person, two people, ten people, twenty people, they’ve got to get past…it’s not about them. It’s about the people that work for them and help them advance their operation. Once you start to quit worrying about yourself so much, I know this because it was me, and I failed at that, and once I figured out that Hey, it’s not about you; it’s about the people that work with you, they will start pulling that chain harder and it’s about communicating with them what you expect and what you want done, what your vision is, where this operation is going to go, you have to make those things very clear to them because once you do those things, they’ll start pulling that chain and they’ll pull that chain very hard but they have to know what you expect of them. (Dan) So setting those clear, crystal clear, expectations of what your role is is part of being unselfish. (Nels) Yeah, because you know, you can’t do it all. You have to release some things that are in your control because you can’t do it all. Once operations begin to grow, you have many things to do and you can’t do it all. We often think that nobody can do it as good as me. (Dan) And they might not. But you can’t grow as a manager or grow as a mentor, or grow your staff or your success or your family member unless you let them do it. (Nels) Yeah, you have to let them do it and, as painful as it might be, you have to let them fail a little bit. You want to kind of give them some rope, let them skid, scrape their knees a little bit but you don’t want them to fall off the cliff. That’s when you kind of pull back, but you have to let them skid and mark their knees up and it might cost you a little bit but that’s the only way they’ll learn – by failure. They have to learn. (Dan) Yep. Well, we’re going to take another break and we’ll come back for our final segment and we’re going to bring our two friends back in for the final one. (Nels) Friends? (Dan) For me, they’re friends. For you, they’re kids. (Nels) Sometimes. (Dan) Yeah (laughs). But the thing is this: I can’t thank you enough for what you do for our profession. I can’t thank you enough for what you do for Kansas State, for the veterinary profession in general, and for the show. Folks, when we come back, more with Dr. Nels Lindberg and Nash and MacKenzie.

(Dan) Hey folks, welcome back to DocTalk. Dr. Dan Thomson here with Dr. Nels Lindberg, and we have two very special guests, to me and to Dr. Lindberg, Nash and MacKenzie Lindberg. We’re here in Great Bend, Kansas, at the Animal Medical Center. We’ve been talking about something that seems so natural but yet, it’s so hard to get to the point when it’s not about you and how you manage an operation, how you manage your business, whether it’s your family, and then taking it to the next step, getting the others to think it’s not about them. (Nels) Yeah. It’s a challenge, specifically here for our clinic or as I work with feedyards and talk to people. As a leader, you first have to focus on that. It’s not about you; it’s about them, and really, that next step of awesomeness or another really high level is helping your people to better understand that Hey, it’s not about you either; it’s about us collectively as a team; it’s about you collectively as your family, as a whole. Once you do, there are some awesome things that begin to occur. If we’re selfish about things, whether it’s work or at home, things just aren’t going to work and be as good as what we want them to do. (Dan) Yeah, and I think sometimes we get caught in a thing where we, as a manager, worry about our employees, and we worry about their families, and our family, and then when they start to worry about you and your family, or not worry but care, then you really start to have a gelled team with distinct roles, and nobody’s role is more important than the other, they’re just different. (Nels) Yeah. We don’t mean to get a little mushy or gushy about it but we talk care and compassion; and grace and love are two powerful terms, and I want everybody in this operation, and I want all other operations to extend grace and love to their people, and I can’t fill their cup but I can sure empty my cup for them and I want all team members to do that for each other. If you have every team member in a farm or pig operation or cow-calf operation, whatever it might be, your family ranch operation, if you have everybody understanding that we’re here to empty our cup for each other, to hopefully fill their cup and they accept filling their cup, things will become pretty awesome. (Dan) That’s how you get through adversity. If you have that team and family atmosphere, when it doesn’t rain, or when it rains too much, or when we have too much snow, or we’re having a bunch of high-risk calves, it’s when you can then dig deep and pull for each other, because you know each other has your back. (Nels) Yeah, that’s 100% spot on. It’s the only way you will get through successfully. Families get divided, operations get divided, but if you have that I’ll empty my cup for each other mentality, it’s pretty hard to get divided. (Dan) Great. Well, thanks for being on the show. Nash. MacKenzie. Thanks for being on the show. Thanks for watching DocTalk. Remember, always work with your local veterinarian and if you want to know more about what we do, you can find us on the web at www.doctalktv.com. Signing off from Great Bend, Kansas, with Nash and MacKenzie and Dr. Nels, thanks for watching DocTalk and I’ll see you down the road.

Closed Captioning brought to you by AgriLabs, the Perfect Pairing of Performance and Value.

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